UDC: 364-7:005.95/.96 DEVELOPMENT OF TOLERANCE OF NEWLY ARRIVED EMPLOYEES OF SOCIAL SERVICE BODIES ON THE BASIS OF MANAGERIALISM
DOI: https://doi.org/10.51706/2707-3076-2022-7-17
Abstract
The scientific and methodical article outlines the peculiarities of the implementation of the principles of new social management in the conditions of social service agencies.An example of one of the tasks of the personnel service of a local self-government body is given, namely: the development of tolerant communication skills of employees at the stage of their professional adaptation.Provisions on the adaptation of newly arrived employees and a plan for the adaptation period are defined as tools for the implementation of this task.The purpose of the article is to reveal the stages of implementation of the program of professional adaptation of newly arrived employees of social service agencies, which was developed by means of the specified tools with the use of social management approaches in the social service of citizens. In the presented study, a three-stage adaptation program for new employees of social service agencies was tested and verified: the first stage involves preparatory measures, which are carried out primarily by the mentor and the staff of the authority and begins even before the newly arrivedemployee starts work;the second stage lasts during the first week of work.It involves active observation and adoption of the mentor's experience;the third stage lasts for up to one month and is accompanied by the acquisition by the newly arrived employee of the skills of tolerant professional behavior thanks to a number of complex measures involving the entire staff of the relevant authority in the adaptation process.The included observation carried out by us (criteria: "patience in communication", "ability to carefully listen to the client", "politeness", "ability to prevent the occurrence of conflicts", "readiness to interact with clients through the administration website", "active consultation in chats of various administration messengers») revealed positive dynamics in manifestations of the tolerant attitude of administration specialists towards clients.
