Development of professional competencies in tourism: pedagogical aspects of using digital and information technologies in the organization of hospitality and restaurant management

DOI : https://doi.org/10.51706/2707-3076-2025-12-7

Abstract

The article addresses the issues of digitalization in tourism education in the context of modern challenges and trends in the development of industry. The key aspects of the implementation of digital technologies in the educational process are analyzed, as well as their impact on the training of tourism sector specialists and the possibilities of using digital platforms to improve education quality. Special attention is given to innovative teaching methods such as virtual and augmented reality, adaptive learning, and online courses. The key advantages of digitalizing education to form competitive specialists capable of effectively working in the context of the digital transformation of the tourism business are identified.

The aim of this paper is to analyze and justify modern pedagogical approaches to the formation of professional competencies in future specialists in the tourism field, particularly in the hospitality and restaurant industries, with an emphasis on integrating digital and information technologies into the educational process. This research examines the main teaching methods that contribute to the development of digital literacy and professional skills in future tourism specialists.

The paper emphasizes that the digitalization of the educational process is of great importance for the formation of competitive specialists in the tourism industry, as it allows the integration of cutting-edge technologies into the educational process and prepares students to work in the context of digital transformation. Important aspects include the development of soft skills, intercultural communication, and environmental responsibility. In this context, attention is also drawn to the development of personalized educational pathways and blended learning, which gives students the opportunity to study material at their own pace, combining traditional lectures with online resources.

The study also highlights the need for further research in the field of digitalization of the tourism business and the adaptation of educational programs to the modern requirements of the industry. The development of digital tools in the educational process will ensure that students acquire the necessary skills to work in an innovative and rapidly changing market, which is crucial for ensuring their competitiveness.

The authors note that the integration of digital and information technologies into the professional training of future tourism specialists is an essential condition for improving the quality of education and equipping graduates with the competencies necessary for successful work in the conditions of the digital transformation of the hospitality and tourism industry.